Terms and Conditions

§1 Scope

These terms and conditions apply to all transfer services booked with RED SEA MARKETING & E-BOOKING MANAGEMENT LTD (trading as MarsaAlamTransfer.de, "we") via the website marsaalamtransfer.de or our communication channels (WhatsApp, email, phone).

§2 Contracting party and service provision

(1) Your contracting party is RED SEA MARKETING & E-BOOKING MANAGEMENT LTD. We sell the transfer services offered on this website in our own name.

(2) The transfer is carried out on our behalf by a contracted, licensed Egyptian transport partner (vehicle and driver). We remain responsible to you for the booked service, for confirmations and changes, and for complaints and refunds.

§3 Formation of the booking

(1) Booking enquiries can be submitted via the contact form, WhatsApp, email or phone.

(2) Upon receipt of your enquiry, you will receive a booking confirmation from us stating pick-up time, vehicle type and price.

(3) Before the travel date, we additionally send you a reminder/confirmation message (usually via WhatsApp); you are asked to confirm the booking or, if it is no longer needed, to cancel it.

§4 Prices and payment

(1) The prices stated on the website are final prices per vehicle for the respective route and vehicle category, in euros.

(2) Unless the booking confirmation states otherwise, each transfer is paid in cash, in euros, directly to the driver.

(3) Where online payment is offered, part of the price is paid online by card when booking (advance payment) and the balance is paid in cash to the driver. Both amounts are shown before payment. Card payments are processed by Stripe; we do not see or store full card details.

§5 Cancellation of the booking

(1) You can cancel free of charge up to 24 hours before the scheduled pickup time; any advance payment is then refunded in full.

(2) For cancellations less than 24 hours before pickup and for no-shows, the advance payment is not refunded. No further costs arise.

(3) If we cancel a transfer or cannot provide it as confirmed, you receive a full refund of all amounts paid.

(4) Cancellations and changes are possible via WhatsApp (preferred), email or phone. Refunds are made to the card used for payment, normally within 5–10 working days.

§6 Right of withdrawal

The services offered are passenger transport services that are provided on a specific date or within a specific period. Pursuant to § 312g(2) no. 9 of the German Civil Code (BGB), no statutory right of withdrawal exists for consumers in respect of such contracts.

§7 Customer obligations

The customer is obliged to provide accurate information when booking (in particular flight data, contact details, destination) and to notify any changes without delay.

§8 Liability

(1) RED SEA MARKETING & E-BOOKING MANAGEMENT LTD is liable as your contracting party in accordance with the statutory provisions.

(2) Liability for slight negligence is excluded to the extent permitted by law, except in cases of injury to life, body or health and in cases of breach of material contractual obligations (cardinal obligations).

§9 Applicable law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a consumer with habitual residence in another EU member state, mandatory consumer-protection provisions of that state remain unaffected pursuant to Art. 6 of the Rome I Regulation.

§10 Final provisions

Should individual provisions of these terms and conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.