Privacy Policy
How we process personal data for your transfer booking.
Controller
RED SEA MARKETING & E-BOOKING MANAGEMENT LTD, 128 City Road, London, EC1V 2NX, United Kingdom. Contact: booking@marsaalamtransfer.de, WhatsApp/Phone +20 100 836 6384.
General information
We take the protection of your personal data seriously. This website does not use cookies or tracking tools; it is a purely informational and enquiry-based presentation of our services.
Booking enquiries
When you submit a booking enquiry to us (via contact form, WhatsApp, email or phone), we process the data you provide (e.g. name, contact details, travel dates, flight information, pick-up location) in order to process and manage your enquiry. The legal basis for this processing is Art. 6(1)(b) GDPR (performance of a contract or pre-contractual measures).
Disclosure to our Egyptian service partner
In order to carry out the transfer, we forward the data required for the journey (e.g. name, flight details, pick-up location, contact details) to our Egyptian operational partner company, which actually carries out the transfer. This transfer to a country outside the EU/EEA is based on Art. 49(1)(b) GDPR, as it is necessary for the performance of the contract concluded between you and us.
Communication via WhatsApp
We primarily communicate with customers via WhatsApp for reasons of accessibility and convenience. WhatsApp is a service of WhatsApp Ireland Ltd. (Meta group). Please note the privacy policy of WhatsApp/Meta for details of processing on the part of that provider.
Payments
When you pay online, the payment is processed by Stripe. You enter your card details directly with Stripe; we only receive the payment status and amount, not your full card details. The legal basis is Art. 6(1)(b) GDPR. Cash payments to the driver are not processed electronically by us.
Retention period
We store your data for the duration necessary to process your enquiry/booking and for a further period of up to 24 months thereafter, unless a longer retention period is required by law.
Your rights
You have the right to access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR) and data portability (Art. 20 GDPR) regarding your personal data. You also have a right to object to processing (Art. 21 GDPR) and a right to lodge a complaint with a supervisory authority (Art. 77 GDPR).
Contact for privacy enquiries
If you have any questions about the processing of your personal data, please contact us at booking@marsaalamtransfer.de.